Refund and Return Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, here’s how we can help:

Eligibility for Returns

• Items must be returned in their original condition, unused, and with all packaging intact.
• Returns must be initiated within [X] days of delivery.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g.).
• Personalized or custom-made products.
• Items damaged due to misuse or negligence.

Refund Process

• Once we receive and inspect your returned item, we will process your refund within 2 business days.
• Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 1 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

How to Initiate a Return

To start a return, please:

• Contact our customer support team at store@ prisonstore.com.pk with your order details.
• Follow the return instructions provided by our team.

Let me know if you’d like to adjust or add anything to these policies!